Christmas 2018 Opening Times & Account Access

Our Payments Department and banking partners will close over the following days  Christmas 2018:

In relation to cut off times on normal working days we will make every effort to process all payments in line with our current cut off times as per exchange process times.

Should you wish your funds to be received in advance of Christmas (i.e. before the 24th of December) please ensure that your payments are submitted well in advance of our suggested dates (below) to avoid any potential delays.

Final Days for Deposits In and Transfers Out

Recommended final day for Deposits In

Recommended final day for Transfers Out

All other currencies as per advised timescales on here.

Customer Experience Department:

Customer Experience Dept Hours Christmas 2018:

Our Customer Experience department will close on Monday the 24th of December at 12.30 p.m GMT and reopen on Wednesday the 26th of December at 21:00 GMT until Monday the 31st of December at 17.30 GMT.

Normal hours will commence on Tuesday the 2nd of January 2018.

Please see below for additional detail in relation to support available during the holidays

Tips for accessing your CurrencyFair account during the holidays:

1. You may need to log in to CurrencyFair or add a new bank account while you’re away over the holidays. To do this, you will need to complete Two-Factor Authentication. Find out  how to set this up here, or download it for iOS and Android. For even greater convenience, you can also sync the Google Authenticator app to your CurrencyFair account.

1. If you won’t have access to your Primary phone number, add a Secondary phone number before you leave for the holidays in the My Profile > Phone Numbers section of your CurrencyFair account.

CurrencyFair wishes you and yours a Merry Christmas and a Happy 2018.

The CurrencyFair Team