Christmas 2018 Opening Times & Account Access

Our Payments Department and banking partners will close over the following days  Christmas 2018:

Thurs December 27th Normal market hours  
Friday December 28th Markets closing at 20:00 GMT  
Weekend 29th and 30th Markets closed Normal weekend hours
Monday December 31st Markets closing at 20:00 GMT New Years Eve ?
Tuesday January 1st 2019 Markets closed New Years Day
Mon December 24th Markets closing at 12.30 p.m GMT Christmas Eve ?
Tues December 25th Markets closed Christmas Day ?
Wed December 26th Markets closed Boxing Day

In relation to cut off times on normal working days we will make every effort to process all payments in line with our current cut off times as per exchange process times.

Should you wish your funds to be received in advance of Christmas (i.e. before the 24th of December) please ensure that your payments are submitted well in advance of our suggested dates (below) to avoid any potential delays.


Final Days for Deposits In and Transfers Out

Recommended final day for Deposits In

EUR GBP Fri December 21st
AUD Tues December 18th
USD Tues December 18th
EUR Tues December 18th

Recommended final day for Transfers Out

GBP Fri December 21st
AUD Thurs December 20th
USD Thurs December 20th
EUR Thurs December 20th

All other currencies as per advised timescales on here.


Customer Experience Department:

Customer Experience Dept Hours Christmas 2018:

Thurs December 27th Available from: 00:00 - 18:00 GMT Phone and Email
Fri December 28th Available from: 00:00 - 18:00 GMT  Phone and Email
Weekend 29th and 30th Available from: 08:00 - 18:00 GMT Email only. Phone lines closed.
Monday December 31st ? Available from: 00:00 - 17:30 GMT Phone and Email
Tuesday January 1st 2019 Closed until 21:00 GMT Phone and Email
Mon December 24th ? Available until 12:30 p.m GMT Phone and Email
Tues December 25th ?  Closed Closed
Wed December 26th Closed until 21:00 GMT Phone and Email

Our Customer Experience department will close on Monday the 24th of December at 12.30 p.m GMT and reopen on Wednesday the 26th of December at 21:00 GMT until Monday the 31st of December at 17.30 GMT.

Normal hours will commence on Tuesday the 2nd of January 2018.

Please see below for additional detail in relation to support available during the holidays


Tips for accessing your CurrencyFair account during the holidays:

  1. You may need to log in to CurrencyFair or add a new bank account while you’re away over the holidays. To do this, you will need to complete Two-Factor Authentication. Find out  how to set this up here, or download it for iOS and Android. For even greater convenience, you can also sync the Google Authenticator app to your CurrencyFair account.

  1. If you won’t have access to your Primary phone number, add a Secondary phone number before you leave for the holidays in the My Profile > Phone Numbers section of your CurrencyFair account.


CurrencyFair wishes you and yours a Merry Christmas and a Happy 2018.

The CurrencyFair Team