Against the backdrop of this global pandemic, it has never been more important for people to be able to securely send and receive money across borders.
That’s why we’d like to assure our customers that it’s business as usual at CurrencyFair, and our team is online 7 days a week to support you.
Here is what you can expect from CurrencyFair during the COVID-19 pandemic:
We're online
With many businesses closing their brick-and-mortar locations, many are turning to online services for shopping, socialising, and sending money to loved ones.
As a wholly online business, CurrencyFair can be accessed from your desktop, tablet, or mobile 24 hours a day. Using our platform you can send up to 20 currencies to over 150 countries from any device, at any time.
We’re ready
We are closely following the latest advice on COVID-19 issued by the relevant authorities in each territory we operate in. Our teams in Hong Kong, Singapore, Dublin, and Australia are fully equipped and supported to safely work from home.
Our teams across the globe are working remotely and safely, and this will not impact the speed or quality of our service to you.
We're secure
CurrencyFair is regulated by The Central Bank of Ireland, and is fully licensed and regulated in every territory we operate in. Customer funds are ring-fenced and held in Tier 1 international banks, so your money is always in safe hands.
Tools to manage market volatility
Naturally, the uncertainty of these times has brought volatility into the currency markets. From the GBP hitting a 35-year low against the USD, and the USD dropping after the release of the unemployment figures, every day there are new developments for the markets to react to.
To keep up to date with your most traded currencies, you can sign up to receive a rate alert from CurrencyFair.
Our rate alert allows you to choose from a selection of different updates including; a daily alert outlining the live rates, weekly summaries of the previous week’s rates, and you can even input your own rate and we’ll notify you when it’s been met by the market.
With the markets in a state of flux, our unique peer-to-peer marketplace is another way to gain control of your transfers.
Here our customers are able to choose their own rates and automate the exchange to happen at the rate that’s right for them.
Our USD banking partner in NYC has had their operations greatly impacted by COVID-19 and our process times for USD transfers only have had to change. We apologise for any inconvenience this may have caused. We are working hard to support our customers and our banking partners' operations and we appreciate your patience and understanding with the changes that COVID-19 brings about daily for many businesses globally.