What are CurrencyFair’s opening hours for Christmas and New Year 2024?

Many of our customers will be using CurrencyFair to send money abroad this holiday season. To help plan when to exchange and the expected arrival times of transfers, we are sharing the dates and times that our customer experience, payments department and banking partners will be open from 23^rd December 2024 - 3^rd January 2025:

Cut-off times

On normal business days, we make every effort to process all payments in line with our current cut-off times as per our exchange process times.

Customers who need funds to be received before Tuesday, 24th December should:

• Please ensure that payments are submitted well in advance of our suggested dates (below) to avoid any potential delays.
• Consider processing cut-off times when instructing your payment.

To receive funds by 24th December:

Tips for accessing your CurrencyFair profile during public holidays

1) To log in to your CurrencyFair profile or to add a new bank account, you'll need to complete two-factor authentication. CurrencyFair supports two-factor authentication in two ways:

• Phone - using your registered primary number, we'll send verification codes by text message or automated phone call.
• Google Authenticator - you can opt in to Google Authenticator from your CurrencyFair profile. Find it on the App Store for iOS and on Google Play for Android. For even greater convenience, sync the Google Authenticator app to your CurrencyFair profile.

2) To manage issues with accessing your primary phone number when abroad, add a secondary phone number in the My Profile > Phone Numbers section of your CurrencyFair profile.

3) Please ensure you include your CFID (CurrencyFair ID) when setting up your Send Money transaction - this will mean that funds can be seamlessly received, exchanged and transferred.

Wishing you a safe and happy holiday season! 

 - The CurrencyFair team