To help our customers plan their transfers this festive season, we are sharing the market opening hours, our customer experience opening hours  and transfer cut-off times.

Our Payments Department and banking partners will close or have reduced hours from Thursday 24 December. Regular market hours will resume on Monday 4 January.

Market Availability: 

Our customer experience teams in both Ireland and Australia will be on hand for much of the festive season, with our regular 24-hour service resuming on Monday 4 January.

Customer Experience Department: 

Cut-off times

On normal business days we make every effort to process all payments in line with our current cut-off times as per our exchange process times. 

Customers who need funds to be received before 24 December:

• Please ensure that payments are submitted well in advance of our suggested dates (below) to avoid any potential delays.
• Consider processing cut-off times when instructing your payment.

To receive funds by 24 December 2020:

Tips for accessing your CurrencyFair account during the holidays: 

1. You may need to log in to CurrencyFair or add a new bank account while you’re away over the holidays. To do this, you will need to complete Two-Factor Authentication. Find out how to set this up here, or download it for iOS and Android. For even greater convenience, you can also sync the Google Authenticator app to your CurrencyFair account.
2. If you won’t have access to your primary phone number, add a secondary phone number before you leave for the holidays in the My Profile > Phone Numbers section of your CurrencyFair account.

CurrencyFair wishes you and yours a Merry Christmas and a Happy 2021.

- The CurrencyFair Team