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Christmas 2019 Opening Hours & Account Access

Many of our customers will be using CurrencyFair to send money abroad this holiday season. To help them plan their transfers and when their money arrives, we are sharing the dates and times our Payments Department and banking partners will be open during the Christmas period:

December 24th Markets close at 16.00 GMT Christmas Eve
December 25th Markets Closed Christmas Day
December 26th Markets closed  
December 27th Markets close at 20.00 GMT  
Weekend Markets closed  
December 30th Normal Market Hours  
December 31st Markets close at 20.00 GMT  
January 1st 2020 Markets closed New Years Day

Cut-off times

On normal business days we make every effort to process all payments in line with our current cut-off times as per our exchange process times. Customers that need funds to be received before the 24th of December:

- Please ensure that payments are submitted well in advance of our suggested dates (below) to avoid any potential delays.

- Consider processing cut-off times when instructing your payment.


Final Days for Deposits In and Transfers Out

Recommended final day for Deposits In

EUR Thurs December 19th
GBP Fri December 20th
AUD Thurs December 19th
USD Thurs December 19th

Recommended final day for Transfers Out

EUR Thurs December 19th
GBP Mon December 23rd
AUD Thurs December 19th
USD Thurs December 19th

All other currencies as per advised timescales on here.

Customer Experience Department:

Customer Experience Dept Hours Christmas 2019:

December 27th Available from: 00:00 – 18:00 GMT  
Weekend 28th & 29th Available from: 08:00 – 17:30 GMT  
December 30th Available from: 00:00 – 18:00 GMT  
December 31st Available from: 00:00 – 18:00 GMT  
January 1st 2020 Closed
December 24th Available from: 00:00 – 14.00 GMT  
December 25th
December 26th Closed until 21.00 GMT  

Our Customer Experience department closes on Tuesday the 24th of December at 14.00 GMT and reopens on Thursday the 26th of December at 21.00 GMT until Tuesday the 31st of December at 18.00 GMT.

Normal hours will commence on Thursday the 2nd of January 2020


Tips for accessing your CurrencyFair account during the holidays:

  1. To login to your CurrencyFair account or to add a new bank account over the holidays, customers will need to complete Two-Factor Authentication. Find out how to set this up here, or download it for iOS and Android. For even greater convenience, sync the Google Authenticator app to your CurrencyFair account.

  2. To manage issues accessing your Primary phone number during this time, add a Secondary phone number before leaving for the holidays in the My Profile > Phone Numbers section of your CurrencyFair account

CurrencyFair wishes you and yours a Merry Christmas and a Happy 2020.

The CurrencyFair Team

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