We are proud to announce that CurrencyFair has won Best Customer Experience of the Year at the Fintech Awards 2026. While we're proud to have brought home this trophy, this milestone belongs entirely to you.
Over the past 18 months, our community has provided us with valuable feedback. You shared exactly what you needed when moving your hard-earned cash across borders, and we used it to improve your experience.
Whether you took the time to leave a Trustpilot review or spoke directly with our support team, we want to say a big thank you.
Speed where it counts: Faster setup, zero paperwork
1. Verification Process Improvements
Security is non-negotiable, but nobody enjoys hunting through drawers or scanning old bills just to prove who they are. We completely rebuilt our verification system with smart, automated technology that quietly checks details in the background.
Instead of waiting days for approval, we turned our verification process into one that lets most accounts be verified within minutes, without a mountain of paperwork.
2. Open Banking
Once you are set up on our platform, moving funds should be just as effortless as the verification process. This is why we introduced Open Banking across European corridors. This cuts out the slow, multi-step process of manually setting up bank transfers.
Now you can securely connect your bank account directly to CurrencyFair and approve deposits quickly.
Now your money moves faster, whether you are sending money to support your family abroad or managing international bills. Less waiting, less admin fuss and clear visibility from start to finish.
3. Real humans on hand
In recent years, the tech industry has replaced humans with bots. Replacing real human experts with automated chats can be frustrating and lead to customers being trapped in a loop of generic replies, which is not what you want when it comes to money transfers.
At CurrencyFair, we understand the anxieties that come with moving life-changing sums of money. Whether for a house deposit, relocation funds or business capital. It isn’t just a small transaction to a friend; it is a large sum of your hard-earned money.
The last thing you want during an urgent verification check or transfer delay is an unhelpful chatbot giving generic answers.
When you contact CurrencyFair, you reach a real person whose job is to solve your problem, not deflect it.
Even better, we don’t always wait for you to chase us. When our team spots an account that has hit an unexpected hitch or requires a complex check, we call you directly.
(Please note: for your security, we will never ask for a password or security code).
A real human voice who understands your issue, guides you through the process, and answers your questions in real time makes all the difference. Technology should handle the heavy lifting, but nothing replaces a real human conversation when it comes to peace of mind.
4. Welcoming Australia back
For years, Australia has been one of our most vital and vibrant corridors. From British and Irish expats sending money to their families or funding their relocations, our Australian community has always been at the heart of what we do.
We're delighted to have our Australian corridor back up and running.
Today, our Australian corridor is back, stronger and more resilient than ever.
Reviews from long-time users and Australian traders moving life savings, deposits, and business funds with complete peace of mind are what have made our improvements worthwhile.
Don’t just take our word for it
It doesn’t stop there
Bringing home the Best Customer Experience trophy at the Fintech Awards 2026 is a proud moment for our team, but we don’t see it as the finish line.
Great customer experience isn’t a box you tick and forget. As global banking transforms and our CurrencyFair services evolve, we want to commit to our customers and their satisfaction.
Our promise to you is simple:
- We will keep investing in smart tech that cuts out paperwork and speeds up your transfers.
- We will never compromise on safeguarding your money.
- Most importantly, we will keep real, empathetic humans at the other end of the phone whenever you need us.
Ready to see how much smoother international money transfers can be? Sign up for your personal or business account today and see how seamless your experience can be.