Christmas and New Year opening hours: markets and customer experience

What are CurrencyFair’s opening hours for Christmas and New Year 2021?

Many of our customers will be using CurrencyFair to send money abroad this holiday season. To help plan when to exchange and the expected arrival times of transfers, we are sharing the dates and times that our customer experience, payments department and banking partners will be open from 20 December 2021 - 4 January 2022:

Cut-off times

On normal business days, we make every effort to process all payments in line with our current cut-off times as per our exchange process times.

Customers who need funds to be received before 24 December should:

• Please ensure that payments are submitted well in advance of our suggested dates (below) to avoid any potential delays.

• Consider processing cut-off times when instructing your payment.

To receive funds by 24 December 2021:

Tips for accessing your CurrencyFair account during public holidays

1) To log in to your CurrencyFair account or to add a new bank account, you will need to complete two-factor authentication. CurrencyFair supports two-factor authentication in two ways:

• Phone - using your registered primary number, we will send verifications codes by text message or automated phone call.

• Google Authenticator - you can opt in to Google Authenticator from your CurrencyFair profile. Find it on the App Store for iOS and on Google Play for Android. For even greater convenience, sync the Google Authenticator app to your CurrencyFair account.

2) To manage issues with accessing your primary phone number when abroad, add a secondary phone number in the My Profile > Phone Numbers section of your CurrencyFair account.

3) Please ensure you include your CFID when topping up your CurrencyFair account - this will mean that funds can be added to your account even if the office is closed.

Wishing you a safe and happy holiday season.

The CurrencyFair team.

Photo by Karolina Grabowska from Pexels