Many of our customers will be using CurrencyFair to send money abroad this holiday season. To help plan when to exchange and the expected arrival times of transfers, we are sharing the dates and times that our customer experience, payments department and banking partners will be open from 18th December 2023 - 3rd January 2024:
Date |
Exchange markets |
Customer Experience |
Customer Experience Phone lines |
18th December 2023 |
00:00 - 00:00 (GMT) |
07:00 - 17:30 (GMT) |
09:00 - 11:00 GMT 15:00 - 17:00 GMT |
19th December 2023 |
00:00 - 00:00 (GMT) |
07:00 - 17:30 (GMT) |
09:00 - 11:00 GMT 15:00 - 17:00 GMT |
20th December 2023 |
00:00 - 00:00 (GMT) |
07:00 - 17:30 (GMT) |
09:00 - 11:00 GMT 15:00 - 17:00 GMT |
21st December 2023 |
00:00 - 00:00 (GMT) |
07:00 - 17:30 (GMT) |
09:00 - 11:00 GMT 15:00 - 17:00 GMT |
22nd December 2023 |
00:00 - 20:00 (GMT) |
07:00 - 17:30 (GMT) |
09:00 - 11:00 GMT 15:00 - 17:00 GMT |
23rd December 2023 |
Closed |
Closed |
Closed |
24th December 2023 |
Closed |
Closed |
Closed |
25th December 2023 |
Closed |
Closed |
Closed |
26th December 2023 |
22:30 - 00:00 (GMT) |
Closed |
Closed |
27th December 2023 |
00:00 - 00:00 (GMT) |
08:30 - 17:30 (GMT) |
09:00 - 11:00 GMT 15:00 - 17:00 GMT |
28th December 2023 |
00:00 - 00:00 (GMT) |
08:30 - 17:30 (GMT) |
09:00 - 11:00 GMT 15:00 - 17:00 GMT |
29th December 2023 |
00:00 - 20:00 (GMT) |
08:30 - 17:30 (GMT) |
09:00 - 11:00 GMT 15:00 - 17:00 GMT |
30th December 2023 |
Closed |
Closed |
Closed |
31st December 2023 |
Closed |
Closed |
Closed |
1st January 2024 |
22:30 - 00:00 (GMT) |
Closed |
Closed |
2nd January 2024 |
00:00 - 00:00 (GMT) |
07:00 - 17:30 (GMT |
09:00 - 11:00 GMT 15:00 - 17:00 GMT |
3rd January 2024 |
00:00 - 00:00 (GMT) |
07:00 - 17:30 (GMT) |
09:00 - 11:00 GMT 15:00 - 17:00 GMT |
On normal business days, we make every effort to process all payments in line with our current cut-off times as per our exchange process times.
Customers who need funds to be received before Friday, 22nd December should:
To receive funds by 24th December:
Currency |
Final day to Send Money |
GBP |
21st December 2023 |
AUD |
20th December 2023 |
USD |
20th December 2023 |
EUR |
20th December 2023 |
1) To log in to your CurrencyFair profile or to add a new bank account, you'll need to complete two-factor authentication. CurrencyFair supports two-factor authentication in two ways:
2) To manage issues with accessing your primary phone number when abroad, add a secondary phone number in the My Profile > Phone Numbers section of your CurrencyFair profile.
3) Please ensure you include your CFID (CurrencyFair ID) when setting up your Send Money transaction - this will mean that funds can be seamlessly received, exchanged and transferred.
Wishing you a safe and happy holiday season!
- The CurrencyFair team